Membership, accounts, company info
How can I become an IndustrialBids member?
To become an IndustrialBids member, you should register here. Please choose your login name and a password, also providing your name, surname, e-mail address and company information. To register, you have to be an owner or an employee of a company.
I am registered in IndustrialBids but I cannot create auctions. What's wrong?
Please check if your company information in your company profile is sufficient (last year's turnover and number of employees). If this data is not entered, the company's owner and employees are not eligible for creating auctions.
I cannot provide the information like registration and VAT numbers, it's confidential, can I still be a member?
The VAT and registration numbers of a company are obligatory, so that IndustrialBids can verify and approve the company as an IndustrialBids member. The verification is done for the members' benefit and is aimed to reduce risk of coming across potential unfair partners on the auction site.
Сan I become an IndustrialBids member as a physical person, not as a company?
IndustrialBids is a business-to-business auction site and its members have to be companies or company employees. Please register the company you are working for here.
I am not the only one contact person for IndustrialBids activities in my company, can I add another one?
Once a company is registered in IndustrialBids, its employees can be registered and choose this company as their employer during the registration process. The company's owner will then have to confirm that the registered person really is this company's employee.
Can I grant different rights for IndustrialBids activities for the employees of my company and manage these rights?
At the moment, there are two kinds of IndustrialBids member roles available – Company Owner and Company Employee. Company Employees can only perform activities related with bidding and managing auctions. The Owner also has a full access to all the company information and can change and update it when necessary.
The main contact person for IndustrialBids activities is no longer with the company. How can I deactivate him and assign another one?
Please contact IndustrialBids clarifying the situation and ask to change the rights so that they'd be transferred to the other company employee.
The main contact person for IndustrialBids activities is no longer with the company and we don't know his login and password. Can I get the access to the company data anyway?
Please contact IndustrialBids clarifying the situation and ask to change the rights so that they'd be transferred to the other company employee.
Financial issues and conditions
How much is the IndustrialBids membership?
All the IndustrialBids services are free of charge.
Are there any other fees I need to pay for my activities in IndustrialBids?
There are no fees to be paid, because all the IndustrialBids services are free of charge.
Can I pay my auction winner through IndustrialBids?
After completing the auction, organizing manufacturing and closing the deal, the deal partners have to settle the payments as they have agreed. No payments or money transfers can be performed using the IndustrialBids functional.
Member relationships
I have a problem with my auction winner, what do I do?
Please contact your auction winner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
I have a problem with an auction owner and I am an auction winner, what do I do?
Please contact the auction owner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
How can I report an auction member that didn't keep his obligations?
If you cannot resolve the issue with the deal partner directly, you can always evaluate him with a poor star rating, providing negative feedback. You can also contact IndustrialBids and advice to block the company for its improper behavior.
How can I contact the auction owner before the auction is over?
You cannot contact an auction owner until the auction is over, because the auction owner's contact details are hidden and will be displayed to the chosen auction winner only.
Auction issues
Why didn't I win the auction? My conditions were the best.
You didn't win the auction because the choice of a winner is not automatic. Even if you think that your offer was better than the winner's offer, the auction owner is still the final decision maker.
The auction I participated in was cancelled when I was the only bidder, am I still bound with the auction owner?
If you were not chosen as an auction winner at the moment of the auction cancellation, your contact information was not yet provided to the auction owner and so you are not bound by anything. The auction could be cancelled due to various auction owner's concerns.
Can I see what the other bidders are offering the auction owner?
You can view other bids here in the bidder table.
The goods I received do not match the manufacturer's description and conditions, what do I do?
Please contact the auction winner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
I produced the goods as specified, but the member didn't pay me as agreed. What do I do?
Please contact the auction owner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
How do I cancel an auction while it's still running? I've changed my mind.
An auction cannot be cancelled after at least one bid was made. When the auction will be finished, the auction owner reviews all the bidders and their offers and can decide not to choose any of them and cancel the auction instead. If there were no bids made, an auction can be cancelled in any time. Upon canceling the auction, its owner indicates the reason of cancellation. Number of cancelled auctions is shown on the member profile of the auction owner.
Can I cancel an auction when it's over and I've already chosen a winner? I've changed my mind.
At this moment the auction is officially over and thus cannot be cancelled. But if you do not want to cooperate with the auction member that you have chosen as a winner, you can try to contact him directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
How do I cancel my bid? I cannot produce goods with the conditions I've offered.
A bid is binding. However, the auction owner still can choose the other bidder or you can be outbid. If you were chosen as a winner but cannot produce the goods as stated in your offer, please contact the auction owner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
Can I edit my bid (the offer conditions)? I've recalculated and changed my mind.
A bid, once made, cannot be edited. However, you can make another bid with a different offer until you will become outbid. Once you are, you can make two more bids. If you were chosen as an auction winner but you still cannot produce the goods as stated in your offer, please contact the auction owner directly, trying to clarify the situation. IndustrialBids is not responsible for the auction members performance and behavior.
Can I edit or update the auction information while it's still running?
You can edit an auction until at least one bid was made. If, when the auction is over, you still need to edit the auction information, you can just start another one without choosing a winner to the previous.
I've created an auction but there were no bidders. What is wrong?
If you see that your auction is not popular and does not receive any bids, use your chance to update the auction information, rewrite the text, add more graphic information. Remember, you won't be able to do it after the first bid is made.
Can I make multiple bids in one auction?
After making one bid in an auction, you can make just one more bid with a different offer. If you want to make another one, you will have to wait until you will become outbid. Once you are, you can make two more bids and continue this way until the auction is over.